The University has a contractual obligation to order office supplies from Staples Advantage. The University, as part of the Kentucky Educational Purchasing Cooperative (KEPC), has established a price contract for office supplies with Staples Advantage resulting from an RFP.

Ordering Copy Paper:
Orders should be placed through Staples Advantage. Type "recycled copy paper" into the search bar and the appropriate paper (Item #492072) will be displayed. Contact Procurement Services at 270-809-2703 with any questions.

New Account Set Up:
Email Della Martin (dmartin@murraystate.edu) and provide the following:

• Department Name
• Department Address
• Department Phone Number

An automated email will come from Staples with the new User ID and Password.

Ordering Office Supplies:
To receive MSU's contract prices, office supply orders must be placed online at https://staplesadvantage.com.

• Orders under $30.00 include a $5.00 shipping fee
• Free Shipping on orders $30.00 and over

Office supply purchases are not allowed from any other vendor.

NOTE: For furniture purchases (office chairs, desks, etc.), see Purchasing Guidelines for Furniture.

Payment:
Payment for Staples orders will only be made with the MSU Purchasing Card.  Purchasing Card orders are billed when the order is shipped.

Order Receipt:
When you receive a completed office supply order, be sure to keep the packing slip included with the order for your Purchasing Card records.

Returns:
Login to your http://staplesadvantage.com portal. 

• Click My Account
• Click Online Returns
• Follow online instructions to make a return. 
• Print a copy of the Returns Confirmation Page to place inside each box(es) being returned.

Returns over $25.00

• Mark the outside of each the box(es) "Return to Staples".
• Contact MSU Central Receiving within 24 hours after completion of the online return, at 270-809-6986, to pick up the box(es).
• Based on your online return, Staples will pick up return(s) within 1-5 business days in Central Receiving.
• Department will get monetary credit for the return.

Returns less than $25.00

• Mark the outside of each the box(es) "Surplus."
• Complete a Surplus Property Pick up Request form and print.
• Scan and email the completed form per the directions at the top of the form.    
• Attach the form to the outside of the box. 
• Box(es) will be picked up by Central Receiving.
• Department will get monetary credit for the return.

Staples Customer Service: (order discrepancy or invoicing issues)
1-877-826-7755
    OR
email: support@staplesadvantage.com"
    OR
via chat on the Staples Advantage website http://staplesadvantage.com

If satisfaction is not forthcoming from Customer Service, contact MSU’s Representative:

Judyann Veith
407-475-4221
judyann.veith@staples.com

Dan Morrow
901-210-8638
dan.morrow@staples.com

Leave a brief message and your call will be returned. Email is the preferred method of contact.