Welcome to RacerNet

Service Desk Support Information

CYBERSECURITY AWARENESS MONTH 

October is Cybersecurity Awareness Month, and Information Systems has 10 tips to help keep you and your digital presence safe!

1. Never share your password.
2. Create strong unique passwords for every website.
3. Only approve DUO notifications that you initiated. Deny unrecognized notifications!
4. Pay attention to the location on the DUO notification and deny unrecognized locations.
5. Before clicking links, verify the destination.
6. Be intentional about your browsing. Type in the URL whenever possible.
7. Always log out of your account on shared devices.
8. Never log in for someone else.
9. MSU IT will never text, email or call you asking for your password or DUO code.
10. Report any phishing/scam emails from non murraystate.edu email addresses to abuse@murraystate.edu.

  

SERVICE DESK HOURS AND CONTACT INFORMATION 

For updated information on the Service Desk's hours of operation and contact information, please go to the Service Desk Support Site @ https://support.murraystate.edu/.

  

PASSWORD ASSISTANCE 

Instructions for resetting a forgotten password or updating your current password can be found in our Password Support & Recovery article.

  

ACCOUNT DURATIONS FOR STUDENTS AND EMPLOYEES 

For information on how long students and employees maintain access to their MSU accounts (including their @murraystate.edu Google account, Canvas, and myGate accounts), please view our Account Durations for Employees and Students article.

  

Office365