MSU Email Help
As of December 30, 2003

You may also find your questions answered on "What You Need to Know about the New Murray State University Email System".

Contact Information:

HelpDesk 762-2346

E-mail Office 762-6116

Student Labs & Training 762-3690

TLT Office 762-2535

Student Lab Schedule

Download Eudora (Directions and Link)

User Guides

Using Webmail
Using Eudora
Using Siren
Using Netscape
Listserv Commands

MSU Email Frequently Asked Questions

General Questions

Webmail Questions

Outlook, Eudora, or similar email program Questions

Browser-specific Questions (including Pop-Up Blocker Information)


General Questions

  1. I use a program other than Webmail for email. What do I need to know about the new system?
  2. How do I log in to my email account using Webmail?
    How can I tell what my email address is?
  3. How do I change my password?
  4. I’m not receiving email, but I think I should be.
    1. I think my mailbox might be full. How can I check?
    2. How can I delete messages off the mail server?
    3. How can I check my Filtering settings?
  5. How do I change my Filtering (Quarantine) settings?
    1. Anti-Spam
    2. Filtering Rules
    3. Blacklist
  6. How do I auto-forward my murraystate email to another email address?
  7. How do I create an auto-reply message?
  8. How can I send messages from a different ISP?

Webmail Questions

  1. How do I log in to my email account using Webmail?
  2. How do I change my password?
  3. How do I send an email message?
    1. How do I make my name appear in the From: line of an email message?
  4. I'm having trouble composing/replying to/forwarding an email message in Webmail. What should I do?
  5. How do I receive/check mail?
  6. I’m not receiving email, but I think I should be.
    1. I think my mailbox might be full. How can I check?
    2. How can I delete messages off the mail server?
    3. How can I check my Filtering settings?
  7. How do I change my Filtering (Quarantine) settings?
    1. Anti-Spam
    2. Filtering Rules
    3. Blacklist
  8. How do I create folders for my email messages?
  9. When I try to open an attachment, I get a "Page Cannot Be Found" error. What should I do?

More Webmail Instructions (Webmail User Guide)


Outlook, Eudora, or similar email program Questions

  1. I use a program other than Webmail for email. What do I need to know about the new system?

More Eudora Instructions (Eudora User Guide)

More Netscape Instructions (Netscape User Guide)

More Siren Instructions (Siren User Guide)


Browser-specific Questions/Pop-Up Blocker Information

  1. I'm having trouble composing/replying to/forwarding an email message in Webmail. What should I do?
  2. I use the Google toolbar. How do I control its Pop-up Blocker?
  3. I use the Yahoo! Companion toolbar. How do I control its Pop-up Blocker?
  4. I use the Opera web browser. How do I control its Pop-up Blocker?
  5. I use the Mozilla web browser. How do I control its Pop-up Blocker?


Created and maintained by CTLT,
Center for Teaching, Learning & Technology
Murray State University.
Last updated December 22, 2003. ©Murray State University, 2003.