Contact Information:

HelpDesk 762-2346

E-mail Office 762-6116

Student Labs & Training 762-3690

TLT Office 762-2535

Student Lab Schedule

Download Eudora (Directions and Link)

User Guides

Using Webmail
Using Eudora
Using Siren
Using Netscape
Listserv Commands

MSU Email Frequently Asked Questions

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General Questions

1. I use a program other than Webmail for email. What do I need to know about the new system?
2. How do I log in to my email account using Webmail?
   How can I tell what my email address is?
3. How do I change my password?
4. I’m not receiving email, but I think I should be.
   1. I think my mailbox might be full. How can I check?
   2. How can I delete messages off the mail server?
   3. How can I check my Filtering settings?
5. How do I change my Filtering (Quarantine) settings?
   1. Anti-Spam
   2. Filtering Rules
   3. Blacklist
6. How do I auto-forward my murraystate email to another email address?
7. How do I create an auto-reply message?
8. How can I send messages from a different ISP?

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Webmail Questions

1. How do I log in to my email account using Webmail?
2. How do I change my password?
3. How do I send an email message?
1. How do I make my name appear in the From: line of an email message?
4. I'm having trouble composing/replying to/forwarding an email message in Webmail. What should I do?
5. How do I receive/check mail?
6. I’m not receiving email, but I think I should be.
   1. I think my mailbox might be full. How can I check?
   2. How can I delete messages off the mail server?
   3. How can I check my Filtering settings?
7. How do I change my Filtering (Quarantine) settings?
   1. Anti-Spam
   2. Filtering Rules
   3. Blacklist
8. How do I create folders for my email messages?
9. When I try to open an attachment, I get a "Page Cannot Be Found" error. What should I do?

More Webmail Instructions (Webmail User Guide)

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Outlook, Eudora, or similar email program Questions

1. I use a program other than Webmail for email. What do I need to know about the new system?

More Eudora Instructions (Eudora User Guide)

More Netscape Instructions (Netscape User Guide)

More Siren Instructions (Siren User Guide)

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Browser-specific Questions/Pop-Up Blocker Information

1. I'm having trouble composing/replying to/forwarding an email message in Webmail. What should I do?
2. I use the Google toolbar. How do I control its Pop-up Blocker?
3. I use the Yahoo! Companion toolbar. How do I control its Pop-up Blocker?
4. I use the Opera web browser. How do I control its Pop-up Blocker?
5. I use the Mozilla web browser. How do I control its Pop-up Blocker?

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Created and maintained by CTLT,
Center for Teaching, Learning & Technology
Murray State University.
Last updated December 22, 2003. ©Murray State University, 2003.