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DEPARTMENT OF MANAGEMENT AND MARKETING
MKT 675: MARKETING APPLICATIONS IN eBUSINESS

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Business to Consumer ECommerce Assignment

RATIONALE

The Internet can be more than an extension of a company's communication effort. It can be a medium of direct sales to customers. Though this sounds like a straightforward statement, it entails a variety of product/service presentation, pricing, buying patterns and transaction procedures. In this assignment, students will see some of the current approaches to Internet commerce and develop a basic transactional Web site.

OBJECTIVES

At the conclusion of this exercise, you will be able to:

  1. discuss alternative electronic commerce software and payment methods, and
  2. locate and evaluate transactional commercial Web sites..

READINGS

Using your WWW browser, review the following sites related to Ecommerce, development systems and payment/security methods.

Information on the Electronic Economy
The Emerging Digital Economy II June 1999 Department of Commerce report on electronic commerce
Technology Special Report -- WSJ Interactive Edition a Wall Street Journal special report on electronic commerce
PC Week's Top 10 E-Commerce Sites "best practice" sites
ECommerce Site Development Tools
ICat.com Ecommerce site which offers electronic catalog retailing software with online demo
Open Market offers software for large enterprises, smaller stores and payment management
Store Builder an Excite partnership which offers store hosting, Ecatalog and transaction processing features on a monthly fee basis
Merchant Planet a site offering shopping basket and payment verification services for retail Web sites
Netscape's CommercXpert Site Web commerce system, see MerchantXpert as a Web retailing system
IBM Ebusiness Information Site IBM's electronic commerce site
Engage.com Engage.com supplies profile driven Internet marketing applications to allow firms to personalize their site content to user interests

Payment and Security Issues

Ecash Info Table electronic payment system based on WorldCurrency Access account and Ecash
First Virtual Holdings

comprehensive Email based marketing system, including transaction handling

CyberCash electronic payment services
SET Secure Electronic Transaction (TM) a solution from Visa and MasterCard
TrustE service to audit privacy of information practices


Next, use the following links to locate and visit five transactional Web sites. For each site, answer the following questions.

  1. What is the role of this site in the firm's business?   That is, is it the sole medium of transactions or supplemental?
  2. What is the medium for transactions on the site?   That is, how do customers pay for products/services?
  3. How are prices determined on the site?  Does the customer have any influence over price?
  4. In what ways does the design of the site stimulate customer purchases? Fail to do so? Explain your answer
  5. Does the site serve as an effective medium for customer purchases?

Downtown Anywhere(sm) - Front Street several sites The Hall of Malls shop til you drop the WWW way
Welcome to Travelocity WWW travel services IGA - Cybermarket   groceries on the Web?
Computer Shopper Online comparison cybershopping Amazon.com value added electronic bookstore
On Sale Live Auctions Site electronic auctions Acropolis Casinos electronic gaming
On Sale At Cost note the certification of price claims iCat Mall online stores using iCat software
Price Watch a price comparison service ESRI Downloadable Data Store sales and delivery online
Loan Locator comparison shopping for loans Credit Choice comparison shopping for credit cards
eBay.com part auction, part flea market, a little offbeat Pocketstuffer.com a collection of free offers
Price Line "reverse auction" pricing for airline tickets Wit Capital IPO's and venture capital investing via the Web

ACTIVITIES

  1. Working with your team, post a message to the appropriate Forum in the course Discussion Boards in  which you; a) identify the site (including URL) you consider to be most effective and explain the reasons for its effectiveness, and b) identify the site (including URL)  you consider least effective and explain the reasons for its lack of effectiveness.

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Last updated 05 January, 2001 . İFred Miller, 2001
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