Service Desk Extended Support Hours

Beginning Tuesday, January 19, 2021, the Service Desk will be providing extended support hours for the Spring 2021 semester. Support is available for faculty, staff, and students by calling 270.809.2346 during the following extended hours:
Monday-Thursday: 4:30 p.m. - 11 p.m.
Friday: 4:30 p.m. - 6 p.m.
Saturday: 10 a.m. - 4 p.m.
Sunday: 1 p.m. - 11 p.m.

Information Systems encourages everyone to sign up for Password Self-Service if they haven’t already done so. This will allow you to reset a forgotten MSU password at your convenience.

Information Systems provides 24/7 online support at support.murraystate.edu or by going to RacerNet (http://campus.murraystate.edu) and clicking on “Support” in the upper right corner.

Google update: Google Hangouts is changing to Google Chat

On Monday, Feb. 8, 2021, Murray State will migrate from Google Hangouts to Google Chat. For the University, this means an improved browser experience as well as a new mobile app experience. Information Systems has provided a Google Chat FAQ article to answer questions you may have, details on how Google Chat works, instructions to make the transition easier, and screenshots of what you will see on Feb. 8, 2021.

MSU Campus Resources about Coronavirus (COVID-19)

- Racer Restart Initiative. This website has information on MSU's Racer Restart Initiative, including campus updates about what Fall 2020 at Murray State will look like.

- Racer Success. This website has academic success resources for students and families, including an FAQ, academic advising information, helpful contact information, and more.

- Technical Pandemic & Disaster Planning Quick Guide article, including information on remote access, communication tools, and other tips for employees
- Safe Computing Tips While Working/Learning Remotely. Due to the current global climate related to COVID-19, there has been an increase in attacks to many of the technologies people use in their personal and professional lives. These technologies include email, texts, phone calls, video conferencing, online sites, and more. Murray State University’s Information Systems is providing the following information to help our campus community stay proactive in keeping their personal, professional, business, and academic information secure.